These Terms & Conditions ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("User" or "you"), and Masverse Technologies Sdn Bhd, a company incorporated in Malaysia with its business address at D05-3A, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47610 Selangor, Malaysia ("Company", "Masverse", "we", "us" or "our"), concerning your access to and use of our website, platform, applications, APIs, dashboards, documentation, blockchain infrastructure tools and any related media, mobile application or channel connected to them (collectively, the "Platform"), and the Maschain BaaS (Blockchain as a Service) products and services made available through them ("Services").
By registering for, accessing or using the Platform or Services, you acknowledge and agree that:-
Any person you permit to access or use the Services through your Account is also bound by these Terms. You are responsible for their acts and omissions. If you do not agree to these Terms, you must not access or use the Platform or Services.
1.1 In these Terms, unless the context otherwise requires:
| "Account" | means the registered account through which you access the Services. |
| "API Keys" | means the credentials (including keys, tokens, secrets and passwords) issued to you to access the Services. |
| "Fees" | means the License Fees and Pay-Per-Use Fees payable for the Services. |
| "KYB" | means the Company's Know-Your-Business verification process. |
| "On-Chain Data" | means data recorded on a blockchain network through the Services. |
| "Personal Data" | has the meaning given to it under the Personal Data Protection Act 2010, as amended from time to time. |
| "Subscription Term" | means the monthly, quarterly, yearly or other subscription period applicable to your selected plan. |
| "Third-Party Services" | means any third-party blockchain network, wallet, node provider, cloud provider, payment processor, software, integration, website, application, service or infrastructure used with or linked to the Services. |
2.1 These Terms apply to your use of the Services however accessed. You are responsible for ensuring your devices and systems meet the technical requirements for the Services which may change from time to time.
2.2 We may amend the Terms at any time by posting the revised version on the Platform. It is your responsibility to review the Terms on each occasion of use. Your continued use of the Services after any amendment constitutes acceptance of the revised Terms. If you do not agree to an amendment, you may terminate by written notice to [email protected] and discontinue use.
2.3 You must not interfere with the security, integrity or operation of the Platform, or use the Platform, systems, network or Services in any unlawful, fraudulent, corrupt or unauthorised manner. You agree to use the Services only within lawful and intended limits.
3.1 The Services are intended for business use by entities and persons aged eighteen (18) or above. By registering, you represent and warrant that you have reached the age of eighteen (18) and have the legal authority to bind yourself or the entity on whose behalf you register.
3.2 To subscribe to Pay-Per-Use Services, you must complete our KYB process and register a valid credit card. You are responsible for ensuring the information you provide during KYB is accurate, current and complete.
3.3 You are responsible for maintaining the confidentiality of your Account credentials, PIN and API Keys, and for all activity that occurs under your Account. You must notify us immediately of any unauthorised use or suspected compromise. We are entitled to treat any access using your credentials as authorised by you.
4.1 All prices are quoted in Malaysian Ringgit (RM) and, unless stated otherwise, are exclusive of applicable taxes.
4.2 There are currently two types of Fees:-
4.3 You authorise us to charge your registered payment method for all Fees as they fall due. If a payment fails, we may suspend the Services until payment is received.
5.1 Monthly, quarterly and yearly subscriptions renew automatically on each renewal date, at the then-current rate, until cancelled in accordance with this Section. Any change to the applicable rate will take effect from the next billing cycle following renewal.
5.2 You may cancel your subscription by emailing [email protected]. To avoid renewal for the next term, your cancellation notice must be received at least fifteen (15) days before the end of your current term. We will send an email confirming cancellation. Cancellation takes effect at the end of the current paid term; you retain access until then.
5.3 All Fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or Services you stop using before the end of a term, except where a refund is required by applicable law.
5.4 Without limiting our other remedies, we may suspend or terminate your Account if we reasonably suspect fraudulent activity in connection with the Services, including any unauthorised removal or alteration of our branding.
6.1 Subject to these Terms and payment of Fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.
6.2 You agree that you will not, and will not permit any third party to:
7.1 You acknowledge that the Services interact with blockchain networks and that:-
7.2 You are responsible for ensuring that your use of blockchain technology through the Services complies with all laws applicable to you, including any licensing, securities, anti-money-laundering, counter-terrorism financing, sanctions, tax, consumer-protection and data-protection requirements.
7.3 To the maximum extent permitted by law, we are not responsible for any loss, damage, cost or liability arising from blockchain network failures, third-party nodes, wallet compromise, loss of private keys, transaction errors, gas fees, failed or delayed transactions, smart contract vulnerabilities, token volatility, regulatory action, or your use of any third-party blockchain service or infrastructure.
8.1 The Platform and all materials forming part of it including, without limitation, graphics, layout, text, images, trademarks, logos, service marks, audio, videos, designs, technology, applications, artwork, information, data, compilations, advertising copy, domain names, copyrightable materials, source code, object code, the "look and feel", and the compilation and arrangement of all materials (collectively, "Materials") are the property of the Company or its licensors and are protected by copyright, trademark and other intellectual-property laws.
8.2 When using the Platform, you must keep intact all copyright, trademark and other proprietary notices. You must not modify the Materials or copy, adapt, reverse engineer, decompile or disassemble any code associated with the Platform, except to the extent permitted by law.
8.3 Except as expressly stated in these Terms, no part of the Platform, Services or Materials may be copied, reproduced, distributed, republished, displayed, transmitted, modified or exploited in any form without our prior written permission.
9.1 We process personal data in accordance with the Personal Data Protection Act 2010, as amended from time to time, and our Privacy Policy. Further details on how we collect, use, disclose, store, protect, retain and transfer personal data are set out in our Privacy Policy, available at [insert link]. By using the Services, you consent to such processing.
9.2 Where you provide us with personal data of your own customers or end users, you are responsible for ensuring that you have provided all required notices, obtained all necessary consents and have a lawful basis for us to process such data in connection with the Services.
9.3 Where applicable, you are the data controller in respect of such personal data, and we act as a data processor on your behalf for the purpose of providing the Services.
9.4 We maintain reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, misuse, alteration, unauthorised disclosure or unauthorised access.
9.5 In the event of a personal data breach, we will comply with our notification obligations under applicable law, including notifying the Personal Data Protection Commissioner and, where required, affected individuals or relevant data controllers.
9.6 Where the Services involve the transfer of personal data outside Malaysia, such transfers are carried out in accordance with the cross-border transfer requirements under applicable law and our Privacy Policy.
10.1 You shall keep your Account credentials, password, PIN and API Keys confidential at all times and take all reasonable steps to prevent their disclosure. You must not disclose, pass or offer your access data to any third party without our prior written permission.
10.2 You are responsible for every access to the Platform and Services made using your login, password, PIN or API Keys, regardless of who carried it out. We are entitled to treat any such access as authorised by you and as conclusive proof that it was you who accessed the Platform. We do not impose specific requirements as to the content or complexity of your login and password, but you remain responsible for keeping them secure.
For any questions or feedback, please contact the Company using the contact information below:
Email: [email protected]
Office number: +6017-487 1961 (SJ KOAY)
12.1 You confirm that you will not use the Platform or any files obtained from it for unlawful or unauthorised purposes, including, but not limited to:
12.2 You agree not to use the Platform in any way that could cause damage, operational disruption or other harm to other users. You must not interfere with, or gain unauthorised access to, other users' records, and you agree to access Platform files in accordance with the Platform's rules and procedures.
12.3 The rights granted to you are also subject to the following restrictions. You shall not: (a) license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Platform; (b) modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Platform; or (c) access the Platform in order to build a similar or competitive service. Except as expressly stated in these Terms, no part of the Platform may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.
13.1 These Terms remain effective until terminated. You may terminate your Account at any time by sending written notice to [email protected] or through any account-termination function made available on the Platform. The Company reserves the right, at its discretion, to suspend, terminate or restrict your access to all or part of the Platform, content, resources or Services in accordance with these Terms.
13.2 The Company may suspend, terminate or change any part of the Platform, including its functions, resources or databases, without prior notice or additional liability.
13.3 The Company may suspend or terminate your access where there has been no activity from you over an extended period.
13.4 Termination does not automatically release you from any liability or obligation to reimburse amounts owed to the Company under these Terms.
13.5 Upon termination of your Account and access, you consent to the forfeiture of any credits remaining in your Account.
14.1 We may update technical, content and other information on the Platform from time to time, but we make no guarantee that such information will always be complete, accurate, current or error-free. We may add, revise, suspend or remove information, resources, features and Services, and may make changes to the Platform, without prior notice.
15.1 The Company does not monitor all uploads and information exchanges on the Platform and is not responsible for them. The Company has the right, but not the obligation, to move, delete, refuse to publish or edit any message or file that it regards as violating (or potentially violating) these Terms or the rights of third parties.
15.2 The Company has the right, but not the obligation, to correct errors in files at its own convenience.
15.3 By accepting these Terms, you consent to receiving service notices, security notices, billing notices, legal notices and other operational communications from the Company. Marketing communications will be handled separately, and you may opt out of marketing communications through your Account settings or by following the unsubscribe instructions provided.
16.1 The Platform may contain links to third-party sites, provided solely for your convenience. Their presence does not imply endorsement by the Company. The Company bears no liability for any loss or damage, direct or indirect, arising from your visit to or use of any third-party site.
17.1 Platform failures may occur due to internet connectivity, software operation, data transmission and similar factors, and incomplete or incorrect copies of information may result. The Platform's pages may also contain malicious code or files infected with viruses.
17.2 The Company is not responsible or liable for the operation of any software, or for the presence of viruses, malicious code or other harmful or unsafe files that may be distributed through, or affect your software or hardware as a result of, your access to the Platform or your downloading of any files. The Company strongly encourages the use of anti-virus and other protective software.
18.1 The Platform, its content and the Services are provided "as is", without representation, warranty, guarantee or condition of any kind, whether express, implied, statutory or otherwise. You use the Platform, its content and the Services at your own risk.
18.2 The Company expressly disclaims all representations, warranties, guarantees and conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, accuracy, timeliness, completeness, compatibility, currency, integration, security, privacy, title, usefulness, suitability and quality.
18.3 The Company further disclaims any representation, warranty, guarantee or condition that:-
19.1 You understand and accept all risks arising from your access to and use of the Platform, its content and the Services.
19.2 To the maximum extent permitted by law, the Company and its employees, directors, shareholders, licensors, service providers and agents shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for any loss of profits, revenue, business, goodwill, data, use, opportunity, digital assets, tokens, cryptocurrencies or blockchain transaction value.
19.3 To the maximum extent permitted by law, the total aggregate liability of the Company and its employees, directors, shareholders, licensors, service providers and agents arising out of or in connection with these Terms, the Platform or the Services shall not exceed the total Fees actually paid by you to the Company for the relevant Services in the twelve (12) months immediately preceding the event giving rise to the claim.
19.4 If you have not paid any Fees to the Company, the Company's total aggregate liability shall be limited to RM100.
19.5 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
20.1 You agree to indemnify, defend and hold harmless the Company, its affiliates, content contributors, service providers and their respective directors, officers, employees, shareholders and agents (collectively, the "Company Parties") from and against all claims, liabilities, losses, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with:-
21.1 The validity, interpretation and enforcement of these Terms, and any matter arising out of or related to their performance or breach, shall be governed by the laws of Malaysia. Any legal action or proceeding shall be brought exclusively in the courts of Malaysia, and all parties consent to the exclusive jurisdiction of those courts and waive any objection to venue.
21.2 You agree not to take part in or organise any collective or class claim against the Company in connection with the Platform or the Terms.
21.3 If the Company is required to pursue court proceedings to collect fees payable or enforce its rights, you agree to reimburse the Company for all costs, expenses and fees incurred, provided the Company is successful.
22.1 The Platform, its content and the Services are not intended for minors or persons under the age of eighteen (18), and are not designed to knowingly collect, use or disclose personal information from such persons. The Company will promptly remove personal information belonging to a minor, or seek verifiable parental consent, once it becomes aware that such information was submitted or collected through the Platform.
22.2 You confirm and warrant that you have reached the age of eighteen (18) and have the legal capacity to bear any liability arising from your use of the Platform. You accept full responsibility for all use of the Platform, including any use of your login and password by third parties, including minors.
23.1 The Company's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of that provision or any right. If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
23.2 You confirm that, in addition to these Terms, you have reviewed and agree to any other terms referenced in them.
23.3 The Company's failure to exercise or enforce any right or remedy under these Terms shall not constitute a waiver of such right or remedy.
23.4 You may not assign these Terms or transfer your rights and obligations under them, in whole or in part, to any third party. The Company may assign these Terms or transfer its rights and obligations, in whole or in part, at its sole discretion.
23.5 We shall not be liable for any delay or failure to perform any obligation caused by events beyond our reasonable control, including internet failures, power failures, cyberattacks, blockchain network failures, third-party service failures, cloud-provider failures, natural disasters, government action, war, terrorism, civil unrest or labour disputes.